Returns, Exchanges & Refunds
If the shoes are faulty, or we have sent the wrong product, you will be entitled to a no-cost replacement or refund.
If you wish to exchange the shoes for a different pair, or do not wish to keep them, then you may return them. You will be liable for the shipping charges for any returns except where the goods are faulty or we have sent the wrong item.
RETURNS / EXCHANGES
The receipt enclosed with your order acts as your returns and exchange note. Please keep it safe. If you are returning any order, whether for a refund or exchange, you must enclose the receipt. Failure to do so may result in delays in refunding or exchanging your order. Kindly return the item to the address shown on the receipt, together with the receipt itself. Please write in the box at the bottom of the receipt, letting us know the reason for the return and stating clearly what you would like us to do when we receive your returned item (e.g. issue refund, replace with different size, etc.). Include your current e-mail address and mobile number, as this will allow us to contact you quickly if there are any problems.
If you request a refund, the value of the item plus initial shipping will be refunded to the PayPal account or payment card used for the purchase. For Returns made outside the Distance Selling Regulations, we will refund the value of the goods returned to us at the price you purchased them. If you request an exchange please state which size you require and if you choose a different item please let us know the manufacturer's code, our code, a brief description and the size. If the exchange is cheaper in price then we will refund the difference, if the item is more expensive then we will contact you to request payment. All exchanges will be shipped at the following subsidised prices:
UK: No Charge EU: £ 7.50 Non EU: £ 12.50 (Payment for shipping charges can be made via PayPal only)
If your shoes are faulty or we have delivered the wrong product, you will be entitled to a no-cost replacement or refund, including shipping costs where applied.
PLEASE NOTE: Returns and exchanges will only be accepted if the goods are in the same perfect condition as delivered, complete with tags attached, tissue packing paper, the box undamaged and the shoes unworn. Boxes, when being returned, must not be taped in any way. Any damage or sign of wear to the returned item may result in an exchange or refund being refused, with the cost of returning the item falling to the customer. We regret that expresstrainers.com does not offer a free returns service, however we would suggest when you return your order you do so with a recognised postal operator or carrier, as the order is your responsibility until it arrives back at our central warehouse. Where possible, ask for a service that is "tracked" and ensure you parcel is adequately covered for compensation in the unlikely event of your parcel going missing.
We aim to process returns and exchanges within 5/7 days of the goods being received back at our central warehouse. Please allow up to 14 days for your exchange or refund to be completed in busy times.
DON'T FORGET TO ENCLOSE THE RECEIPT IN YOUR RETURN PACKAGE
If you have mislaid your receipt, simply enclose with your returned item with a covering letter showing your full name, address, contact telephone number and email address, together with your requirements, and send to:
EXB, Unit 89 North East BIC Alexandra Avenue Sunderland, SR5 2TH, UK
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