Shipping & Returns
DELIVERY & RETURNS
TRACKING YOUR DELIVERY
You can log onto your account on our web site and view your order. The despatch details show the dispatch date, the carrier and the tracking reference. In the case of most UK deliveries, track the delivery progress of your order by going to the Royal Mail Track & Trace web page and entering the tracking reference.
In the event of dispatch via a carrier other than Royal Mail, a similar tracking facility will usually be available via the carrier's web site.
Our carriers will normally attempt to deliver your order during their working hours, typically 09.00 to 18.00 Monday to Friday (excluding Bank Holidays). If there is no one available to receive the delivery, the carrier will leave a card explaining what has happened. Sometimes the carrier may attempt to leave the parcel with a neighbour, otherwise it is likely to be sent to a local post office, sorting office or carrier's depot.
If you have questions about, or are experiencing difficulties with your order, please email sales@expresstrainers.com or telephone our customer support team on 0191 500 2020. Please remember to tell us your name, post code, order number, contact details and the nature of your problem. We will endeavour to resolve the issue as a matter of urgency.
DELIVERIES TO THE UK
STANDARD DELIVERY to mainland UK addresses usually takes 2-3 working days and costs £3.99. Deliveries to the Isle of Man and some areas of the Scottish Highlands and Islands may take longer.
SPECIAL DELIVERY service is available for nominated next working day delivery within the UK, for orders received by ExpressTrainers.com by 14.00 on the date of order, at a cost of £6.99.
OVERSEAS DELIVERIES
We regret that for overseas sales we can only deliver to the address at which the debit/credit card is registered.
CHANNEL ISLANDS Delivery to Jersey, Guernsey, Alderney and Sark costs £6.99 and normally takes up to 3 working days from date of dispatch.
EUROPEAN UNION COUNTRIES Deliveries to Member States of the EU normally take up to 4/5 working days from the date of dispatch and cost £13.50
OTHER OVERSEAS DESTINATIONS Orders for destinations other than the United Kingdom and EU Countries cost £14.99 and can take from 5 to 10 working days to arrive. Please note that orders for these countries may be subject to import duties, taxes or clearance charges, which are your responsibility. The policy regarding these charges will vary from country. If you are unsure about whether or not duty will be applied to your purchase on importation we recommend that you contact your local customs office before placing your order.
ORDER TRACKING To check your order status, just click on the My Account link at the top of the page, sign in and then Order History.
If your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact us via the contact page or by phone.
VAT / IVA
We are obliged to charge VAT on all orders.
Payment
We offer various ways for you to pay for your order, including: Visa; MasterCard; Delta; Maestro; Solo and Paypal.
Can you send my order to an alternative address
Yes if you are a UK based customer (credit card billing address is in the UK), otherwise we can only deliver to the billing address.
DON'T FORGET TO ENCLOSE THE RECEIPT IN YOUR RETURN PACKAGE
If you have mislaid your receipt, simply enclose with your returned item a covering letter showing your full name, address, contact telephone number and email address, together with your requirements, and send to:
EXB, Unit 89, North East BIC, Alexandra Avenue, Sunderland, SR5 2TH, UK.
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