Delivery & PostageAll paid orders received by 3:00pm on a working day will be dispatched the same day.
We are working with our carriers to ensure that we can deliver to as many destinations as possible but there are likely to be some delays in the main to destinations in Europe and Worldwide with only partial delays if any in the UK. If you could please work with us during these difficult times and if there are any issues please be assured we will do everything within our ability to sort them out for you. We would however ask you to allow an additional 4-7 working days for delivery due to the impact of COVID-19
To mainland UK addresses usually takes 1-3 working days (Monday-Friday) and is £3.99 for the first 1-3 pairs and any additional pairs above 3 the cost will be calculated at the checkout., Deliveries to the Isle of Man, Channel Islands and some areas of the Scottish Highlands and Islands may take longer.
If you do not receive your order within 5 to 7 working days from the date of despatch we recommend that you contact us.
This is presently for orders over £10 Only. To recieve Free Delivery the net value of your order excluding any potential delivery costs must be greater than £10. Where voucher codes or any other offers take the value below £10 from a starting point in value which may be above £10 free delivery will not be applied. If your order for goods is below £10 and the shipping cost pushes the order above £10 free delivery will not be applied either as the value of your order is based on the product value only.
SATURDAY AND SUNDAY DELIVERY – UK ONLY (Not available for Channel Islands, Isle of Man, Highlands & Islands and Northern Ireland)
Guaranteed delivery on a Saturday or Sunday is available on orders placed up to 3.00 pm on Friday (excluding bank holidays) at a cost of £7.99. PLEASE NOTE: Orders placed after 3.00 pm on a Friday will be delivered on the subsequent weekend. The delivery date you have chosen will be clearly displayed at checkout, so please ensure that it matches your requirement.
UK GUARANTEED NEXT WORKING DAY DELIVERY
This service is available for guaranteed next working day delivery within the UK (Working Days being Monday-Friday, excluding public holidays), for orders received by ExpressTrainers.com by 3:00pm on the date of order, at a cost of £6.99. If you do not receive your order on the next working day we recommend that you contact us.
We regret that for overseas sales we can only deliver to the address at which the debit/credit card is registered.
Delivery to Jersey, Guernsey, Alderney and Sark costs £4.99 and normally takes up to 3 working days from the date of despatch.
EUROPEAN UNION DELIVERY
Deliveries to most Member States of the EU normally takes up to 4-5 working days (Monday-Friday) from the date of despatch, although many order arrive sooner than this, and more remote locations can take up to 7-10 working days at a cost of £13.50 for the first item plus £4.99 for each additional item.
If you do not receive your order within 10-14 working days from the date of despatch we recommend that you contact us.
OTHER OVERSEAS DESTINATIONS
Orders for destinations other than the United Kingdom and EU Countries cost £14.99 for the first item plus £7.50 for each additional item and can take from 10-14 working days (Monday-Friday) to arrive, although many order arrive sooner than this.
Please note that orders for these countries may be subject to import duties, taxes or clearance charges, which are the customers responsibility. The policy regarding these charges will vary from country to country. If you are unsure about whether or not duty will be applied to your purchase on importation we recommend that you contact your local customs office before placing your order.
If you do not receive your order within 21 working days from the date of despatch we recommend that you contact us.
Tracking Your Delivery
The despatch details you receive show the despatch date, the carrier and the tracking reference. In the case of most UK deliveries, track the delivery progress of your order by going to the Royal Mail Track & Trace or Interlink Express Track & Trace web page and entering the tracking reference.
In the event of dispatch via a carrier other than Royal Mail, a similar tracking facility will usually be available via the carrier's web site.
Our carriers will normally attempt to deliver your order during their working hours, typically 9.00am to 6.00pm Monday to Friday (excluding Bank Holidays).
If there is no one available to receive the delivery, the carrier will leave a card explaining where your parcel is being held. Sometimes the carrier may attempt to leave the parcel with a neighbour, otherwise it is likely to be sent to a local post office, sorting office or carrier's depot.
If you have questions about, or are experiencing difficulties with your order, please email firstname.lastname@example.org or telephone our customer support team on 0191 500 2020 . Please remember to tell us your name, post code, order number, contact details and the nature of your problem.
We will endeavour to resolve the issue as a matter of urgency.