Returns & Refunds

Unfortunately, we do not offer free returns and due to the high volume of orders, we are unable to offer exchanges. If you need a different size or colour, a refund will be issued for your return and you will be able to purchase the replacement accordingly.

Important Information About Returns from UK & Channel Islands

For returns from within the UK or Channel Islands we provide a fully tracked 2-3 day returns service via Royal Mail at a subsidised price of £3.99. The return postage will be deducted from your refund shortly after we receive your order back with us.

To access this service now please go to:

If you are making a return from outside of the UK or Channel Islands, please click here

To make a return, you should use our Royal Mail Tracked Returns service, which can be found on the Internet at

This service is only available for returns from within the UK and Channel Islands. If you are posting your return from outside this area you should click here, or contact our customer service department by phone or via email

Please Note Returns will only be accepted if returned within 30 days of date of order and the goods are in the same perfect condition as delivered, complete with tags attached, tissue packing paper, and the box undamaged. Boxes must be wrapped and must not have labels directly attached or be taped in any way. Any damage or sign of wear to the returned item may result in a refund being refused. Complete the returns information on your returns note and ensure you enclose it in the box with your returned items.

Returns postage will only be refunded if the goods are faulty (decision made at the discretion of management) or were sent incorrectly. Regretfully, footwear that does not fit is not considered as being faulty or not fit for purpose.

Including Your Original Receipt

In order for us to process your return as quickly as possible it is imperative that you include your receipt when sending your goods back to us.

If you have mislaid your receipt, simply enclose with your returned item a covering letter showing your full name, address, contact telephone number and email address, and send to:

Express Brands Ltd,
Unit 89,
North East BIC,
Alexandra Avenue,
SR5 2TH,