Privacy

Express Brands Ltd Privacy Policy

This Privacy Policy sets out how we, Express Brands Ltd, obtain, and use your personal information. Express Brands Ltd may review and amend its privacy policy from time to time to ensure we are compliant with current regulation. We recommend that you check for updates periodically and save a copy of this privacy policy and any future versions for your records.

Personal Information that Express Brands Ltd may collect about you:

Express Brands Ltd may collect personal information which we receive when;
• you use our services
• you contact us
• you are a recipient of our services

This may include information which you provide where you;
• complete one of our forms
• contact Express Brands Ltd directly in writing or by phone

We may collect the following types of information;
• your name, address, email address, telephone number(s) and other contact details
• information required to provide you with a service, and details of our services that you have used
• your company’s name, your position in the company; the company’s address, company’s email address and telephone number
• details of any enquiry or complaint you make to Express Brands Ltd

Why Express Brands Ltd collects personal information

Express Brands Ltd collects your personal information to;
• provide you with services
• enhance or improve customers’ experience of our services
• improve and develop our services
• protect security e.g. to check your identity when you use our services
• meet its legal and regulatory obligations.

How Express Brands Ltd collect personal information

Express Brands Ltd collects personal information:
• directly from customers: e.g. when a customer contacts us or is a recipient of our services
• when services are provided.

Who sees the personal information that Express Brands Ltd holds

Customers’ personal information may be provided to:

Express Brands Ltd employees and associates
• where it is necessary to disclose the information to them to provide the services required.

Selected third parties
• where services are provided, and it is necessary to disclose the information to them to provide the services for the purposes of identity verification
Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety for example;
• to exchange information to protect against fraud and to reduce payment risks
• in connection with the prevention and detection of crime.

Disclosure of personal information required by law

Express Brands Ltd may be required to disclose certain personal information because it is required by law, or for the purposes of legal proceedings.

Fraud Prevention

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
• Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
• managing credit and credit related accounts
• recovering debt
• checking details on claims for all types of insurance
• checking details of job applicants and employees
• We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

Keeping Personal information secure
Express Brands Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

How long we keep personal information
Express Brands Ltd will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

Keeping personal information accurate
Express Brands Ltd will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Express Brands Ltd relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Express Brands Ltd of any changes to their information.

Access to personal Information
You can request details of personal information that Express Brands Ltd holds about you, by contacting us at;

support@expresstrainers.com, or by writing to;

Express Brands Ltd
Unit 89, North East BIC
Alexandra Avenue
Sunderland, SR5 2TH
United Kingdom

Requests must be made in writing.

Proof of identification is required to protect your information. We also require sufficient details to be able locate your information.

Use of information:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you, with information about goods or services we feel may interest you;
To notify you about changes to our service provided by the Website or Applications;
To ensure in our legitimate interests that content from our site is presented in the most effective manner for you and for your computer.
To make suggestions and recommendations to you and other users of our Website or Application about goods or services that may interest you or them in our legitimate interests and subject to your stated preferences where relevant.

You can tell us not to contact you with information regarding our products and services by following the unsubscribe instructions on any communications sent to you. Alternatively, you can also exercise the right at any time by contacting us using the Contacting us details at the end of this Privacy and Cookies Policy.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may include links to other sites of interest. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer. We would encourage you to exercise caution and look at the privacy statement applicable to any such website in question.

Changes to our privacy policy

We will keep our privacy policy under regular review. This privacy policy was last updated May 2018.

How to withdraw your consent to processing

You can withdraw your consent to any relevant processing of personal data:

By emailing us at privacy@expresstrainers.com
By writing to us at the address below.
Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Contacting us

Please submit any questions, concerns or comments you have about this Privacy and Cookies Policy or any requests concerning your personal data by emailing privacy@expresstrainers.com, using the form below or writing to us at:
Express Brands Ltd
Unit 89, North East BIC
Alexandra Avenue
Sunderland, SR5 2TH
United Kingdom